faqs

How can I book for a fundraiser?

Easy! To book a fundraiser simply go to https://australianfundraising.com.au/book-now/

Once you have booked Ashlee will be in contact with you within 24-48 hours to discuss further details of you the fundraiser with you. 

 How long does the Cookie Dough Store For?

Once you have received your tubs, your cookie dough can be placed in either a fridge or freezer.

The cookie dough can be stored in a fridge for up to 4 weeks or a freezer up to the best before date. The cookie dough can be refrozen on many occasions up to the best before date.

How do I order online?

Ordering online is simple! If you are a parent who has created a Fundraising page for your child, and your group has registered their fundraiser, you can order by clicking on the Order Now button on your child’s Fundraising page.

You can also share your unique link via, email, Facebook or text message (only on mobile) by using the share buttons. Your family and friends can then purchase directly from you and help support your fundraiser! 

When do I get my Cookie Dough/Where do I get my Cookie Dough?

If you have purchased your Cookie Dough from a family member or friend you MUST collect your order from them directly as they will collect the order from their group or school on the given collection date.

*We do not send individual orders separately* 

How do I Order my Prizes?

With our new fundraising system prizes are automatically ordered. The number of tubs you sell corresponds to what prizes you will receive. Please refer to your Order Form or your Fundraising page to see what prizes you will be entitled to receive. 

 

What are the ingredients for the Cookie and Biscuit Doughs?

Ingredients for our cookie and biscuit doughs can be found here: https://cookiedough.com.au/products 

Do you offer a gluten free option?

Unfortunately we do not offer a gluten free cookie dough.  In 2018 our production moved to a factory that produces bread and bakery products. They could not guarantee cross-contamination and we decided to discontinue our gluten free product for the safety of our consumers. 

Are nuts used on your production line?

Our cookie and biscuit doughs are now produced in a nut-free factory. Peanut and tree nuts may be present in the NESTLE® SMARTIES® and our chocolate, however.

Where is the cookie dough manufactured?

Our cookie and biscuit doughs are manufactured in Queensland.

Where can I see my orders on the Parent Portal?

In the Parents Portal there is a "My Orders" button. Simply click on the button and it will list all orders that have been ordered through your personalised Online Store. You can also print your orders to help distribute your orders.   

Why can't I see all of my page?

 

Desktop/Laptop - At times the website does not show all of the page contents. You can simply zoom out on your device to view all of the page contents.

Mobile Device - The website can be used but it does not display all aspects as it is to big for the phone screen. You will be required to scroll, left to right, up and down to view aspects of the page. 

How do I change the dates of my Fundraiser?

You can only change the dates if you are the coordinator of the fundraiser or have taken over from the coordinator. If you would like to change your dates please contact [email protected] or contact us on 1300 133 022.

Why can't I find my Organisation?

Please ensure that you have booked the fundraiser before you try to create a Fundraising page. Your organisation will NOT show up if you have not booked.

To book please go to: https://australianfundraising.com.au/book-now/ 

Someone has ordered - why isn't this showing up?

If someone has ordered from you and their order is not showing after 1 hour, please contact us immediately via  [email protected] or on 1300 133 022.

Where do the prizes get delivered to?

The prizes are delivered directly to your group/school and will be handed out with your Cookie Dough Order. If you do not receive your prizes, please ensure that you contact your group/school directly.

How do I delete a duplicate page?

If you have accidentally created 2 pages, please contact us via the "Need Help?" button, via email [email protected] or on 1300 133 022. We will attend to get the duplicate page deleted for you.

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